The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills.
To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement. This course gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.
After completion of this course participants should be able to :
>Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
> Meet dynamic work expectations by expanding your proactive capabilities
>Clearly and confidently communicate and negotiate to manage conflicts and achieve results
>Apply emotional intelligence and effective listening practices to your job
>Use strategic diplomacy to handle office politics, difficult people and demanding situations
Who should to attend
Administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support -staff who need to expand their management skills so they can better support their organisation and enhance their careers