Course Overview
The world over Regulatory agencies are coming under pressure to protect the consumers on poor Quality of Service QoS. It is imperative that national telecommunication regulatory authorities institute frameworks to enforce QoS standards. QoS standards ensure that consumers continue to have access to high quality telecommunications services by setting basic minimum quality levels for all operators.

These standards define the lower and upper bounds of acceptability of such technical issues as transmission rates, error rates, call completion rates, etc. and commercial consumer issues such as access to customer care centers, billing integrity and other characteristics that can be measured and improved. This course has been designed  to provide adequate tools to enhance the capacity of regulators to achieve the global best practices in this arena.

 Course Objectives
After completion of this course participants should be able to :

>Define key service quality metrics at each point along the service delivery network

>Identifying service quality issues and the necessary accounting and rebating information,

>Define  usage information, and problem resolution information

>Define  management capabilities to support each step in the service delivery network
Specify appropriate interfaces/API’s to enable the interchange of such information electronically between the various providers in a service value network.
> Develop a single framework for measuring an effective quality of service

   Who should attend
Managers and Officers ion Regulatory agencies charge with  responsibility on QoS regulation or any body who wishes to appreciate QoS regulation.

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